Cancellation policy

We want you to be completely happy with your purchase. If for any reason you’re not, you have the right to return your order under the Consumer Contracts Regulations 2013.

Eligibility for Returns

• Orders made to the UK: 14-day return period.
• Orders made to Europe: 14-day return period.
• Orders made to Singapore: No return period

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it

• In its original packaging, with tags (if applicable)

If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned.

To submit a return request:

Initiate your return by emailing us at hello@weshutit.com. Please note that return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Exchanges:

If you’d like to exchange an item, please email us at returns@weshutit.com before sending anything back. Exchanges cannot currently be processed through the self-serve portal.

For any questions, contact us at hello@weshutit.com.